Bat-Caddy® electronic golf cart products are highly innovative and all key components are manufactured to certified ISO 9000 quality standards. Our factory in Asia has decades of experience in manufacturing and assembling high precision, high-tech parts, components and related products and is equipped with the most modern production equipment and a highly qualified and motivated staff. A dedicated engineering design department is working on developing new models using state-of-the-art CAD software and continuously improving the technology and adding features. The patented design of our caddies is innovative, unique and standard setting in terms of the ideal balance of functionality, performance, quality and ultimate value. Our products combine the best of all worlds, incorporating German/European engineering & design, Asian manufacturing capabilities and cost advantages and American marketing/distribution skills and customer service dedication. Our products are backed up 100% by a one year full factory warranty on parts and dedicated support service.
Bat-Caddy® is a US company, founded in 2004, incorporated and based in Delaware, Florida and New York with Logistics and Service center facilities located in Bethlehem, PA, Jacksonville, FL and Denver, CO. In the US, our remarkable growth story has been supported by an ever growing dealer network of reputable golf retailers and on-course Pro Shops, carrying the Bat-Caddy cart product line. Bat-Caddy motorized golf carts have also been expanding rapidly throughout the world. In early 2009 we opened Bat-Caddy Europe, a distribution and service center in Copenhagen, Denmark to service the Scandinavian and other European markets. In October 2010 we consolidated our dealer presence in Canada under a new entity named Bat-Caddy Canada with headquarters in Toronto, Ontario servicing the entire Canadian market with a network of dealers and service shops. Besides North America and Europe the Bat-Caddy golf carts have been sought after and shipped to many far away places, such as Japan, Singapore, China/Hong Kong, India, Australia, New Zealand, Argentina, Brazil, Chile, Columbia, Mexico, Trinidad & Tobago, Puerto Rico, Russia, Brunei, Arab Emirates and many more.
We believe in the power of strong business relationships with our customers, dealers & distributors, suppliers, business partners, industry associations, and communities. We build and maintain these relationships with the highest integrity, business ethics, engagement and presence in the market. We always strive to create value for our customers, partners and affiliates!
Our Executive Management has more than 100 years of experience with US, Canadian and European Fortune 500 companies whose success have been based on excellence in innovation, engineering, quality and customer service. This experience and dedication is now actively at work for Bat-Caddy.
We pride ourselves of having one of the best customer service records in the industry! Our dedicated service staff in our three Logistics Centers in Bethlehem, PA, Jacksonville, FL and Denver, CO has the longest term experience with all major electric trolley brands in the industry and is able to answer any technical question or provide support to our customers, if they ever do experience a rare technical problem. Sometimes we even get service calls about competing brands and products which we are usually willing and able to provide effective support for. We also have a policy of getting back to the customer within hours and ship and deliver critical spare parts within a couple of days, or overnight if required! Our spare part portfolio is published on the web, transparent and very competitively priced, so there will be no nasty surprises down the road. Please feel free to compare us to some of our competitors, who usually do not publish their spare parts pricing and might overcharge you for simple replacement parts, if they are available at all! We offer a service level, transparency and customer dedication that is unrivaled in this industry. Also, please only trust our authorized dealers and don't get fooled by cheap imitators with similar looking products (see PS section below). We recommend that any prospective customer should research these aspects prior to purchasing an electric golf caddy!
Save Your Energy for the Game!!
PS: Before you make a choice for your caddy keep the following advice in mind: Beware of cheap imitators selling similarly looking "bargain" caddies on anonymous auction websites without a service department, 800 number or a real corporate address or actual physical facility (check their address location on Google Earth)! Only trust our "Authorized Dealers" on these sites and don't get a grey import shipped out of a garage. We are getting many calls for help from desperate people who bought cheap caddy carts from so called "amateur" or "garage" companies and are now stranded with no support or parts after sales service and are facing a complete loss of their investment because of a defective part that can't be replaced!!! Also make sure to ask for a company's track record and history. Over the years we have seen quite a few companies come and go quickly due to quality problems or Management incompetence. There is a number of newly start-ups out there who not only try to copy our products but blatantly take copyright informational and promotional text from our website and published material. Please make sure that you research and check out first who you can trust to do business with. Often a few dollars in savings don't pay off, if you don't get the real thing. As testified by many of our customers over many years, Bat-Caddy will be always there for you!